Privacy Policy.

Information we process

Depending on the features you use, this may include:

• Account information: your name, email address, account settings, and workspace information.
• User content: messages, prompts, task history, uploaded files, and outputs created through Arrival.
• Connected services and browser activity: information made available through services you connect or actions you ask Arrival to perform, including relevant session information.
• Operational information: run and action records, technical logs, errors, and request information used to operate and troubleshoot the service.
• Contact inquiries: the name, email address, and message you submit through our website.

How we use information

We use information to provide requested features, maintain accounts and workspaces, store and retrieve user content, respond to inquiries, investigate problems, and protect the service against abuse.

Features involving AI models, connected services, or external actions may require relevant information to be processed by the providers used for those features.

Service providers

Arrival uses service providers for functions such as hosting, storage, authentication, AI processing, and email delivery. Those providers may process information needed to deliver their services. Services you connect or send information to may have their own privacy and retention rules.

Our marketing website is hosted on Vercel, and contact messages are delivered through Google’s email service. The marketing website does not currently include advertising pixels or analytics scripts.

Keeping your information

Data retention

While an account or workspace is active, we retain information needed to provide the service. After account closure or a request to delete related information, our policy is to delete or anonymize that information within six months, subject to the limited exceptions below. This period starts when the account is closed or we receive the request.

Account and workspace information

We retain information needed to maintain your account or workspace while it remains active. Related information is covered by the six-month window following account closure or a deletion request.

Chats, tasks, and uploaded files

Messages, prompts, task history, uploaded files, and generated outputs may be retained to provide the service. Information covered by your deletion request falls within the same six-month window.

Run records and independently saved content

Removing a visible chat can leave related run and action records, including request content. Files saved independently in the Library and shared copies may also remain. Related copies held by Arrival are included when we review the scope of a deletion request.

Backups and deletion processing

Deletion may involve active storage, related records, and backup copies. Our six-month policy covers related copies retained by Arrival; removal from the interface does not mean that every copy is immediately erased.

Contact messages

We retain contact messages in our email service to respond and maintain the conversation. If you request their deletion, the same six-month window applies.

Limited records may be retained longer where necessary to meet legal obligations, investigate security incidents, or resolve disputes. Such retention is limited to the information needed for that purpose. Data held independently by another service, or by people you shared it with, is subject to their own practices.

Your data and deletion

You can contact info@arrival.so to ask about your information, request access or correction, close your account, or request deletion. Please identify the account and information your request concerns. We may need to verify your identity before handling the request.

Archiving a chat or file preserves it. Deleting a visible chat and requesting broader data deletion are different actions. We review associated run records, files saved independently in the Library, shared copies held by Arrival, and information processed for Arrival by our service providers as part of a broader request. Information held independently by a connected service or someone you shared it with is subject to that service or recipient’s own deletion rules.

We handle requests under applicable law, including any required response or deletion deadlines that are shorter than the standard retention window. You can ask us about information retained under an exception and the reason for retaining it.

Contact us

Questions about privacy or your data can be sent to info@arrival.so.

We may update this policy as our services and data-handling practices change. The date above identifies the latest revision.